Refund & Replacement Policy

We want every customer to be happy with their bouquet. Please read our policy below.

Damaged or wrong items

If your bouquet arrives damaged or is different from what you ordered, contact us on WhatsApp within 24 hours with photos. We will offer a replacement or refund after review.

Cancellations

Orders can be cancelled for a full refund up to 24 hours before the delivery date. Custom bouquets that have already been prepared cannot be refunded.

Substitutions

Handmade items and wrapping may vary slightly. If a specific material is unavailable, we will replace it with one of equal or higher value and inform you first.

Wrong address or unavailable recipient

We are not able to refund orders where the address provided was incorrect or the recipient could not be reached after reasonable attempts.