Frequently asked questions
Everything you need to know about ordering from BikaFlora.
How do I order from BikaFlora?
Tap “Order now” on any bouquet and WhatsApp opens with the bouquet name, code, size and price already typed. To order several bouquets, tap the + button on each one to add it to your order list, then tap “Send order on WhatsApp”. We reply to confirm the total, delivery and payment details.
What delivery options do you have?
Two options: Instant Delivery (ready bouquets delivered today, any time) or Pre-order (tell us what you want and your date, and we prepare it for you). We deliver with Grab Express and Lalamove across Kuala Lumpur and Selangor, and J&T Express for crochet bouquets and gifts sent further.
Which areas do you deliver to?
Kuala Lumpur (Cheras, Setapak, Bangsar, Mont Kiara, Kepong and more) and Selangor (Shah Alam, Petaling Jaya, Subang Jaya, Klang, Puchong, Cyberjaya, Bangi and more). See the full list on our Delivery Areas page.
How much is the delivery fee?
It depends on your area and the courier. Send us your address on WhatsApp and we confirm the exact total first.
What payment methods do you accept? Do I pay in advance?
Yes, full payment is made in advance. We confirm your order and total on WhatsApp first, then you pay by online bank transfer (FPX / DuitNow) or e-wallet such as Touch 'n Go. We start preparing once payment is received.
Will I get a photo before delivery?
Yes. We send a photo of your actual bouquet on WhatsApp before it goes out.
Can I ask a question without ordering?
Of course. Tap the WhatsApp button and choose “Ask about this bouquet” or “Ask a question” — no order needed.
Can I request a custom bouquet?
Yes. Send us a photo on WhatsApp and tell us “I want this type”, together with your colours, budget and date. We confirm the design and price, then build it for you as a pre-order.
Which delivery companies do you use?
Grab Express and Lalamove for instant same-day delivery in Kuala Lumpur and Selangor, and J&T Express for crochet bouquets and gifts sent further away.
Do I need an account to order?
No. An account simply adds your name and email to WhatsApp messages automatically.
Still have a question?
Tell us the occasion and budget on WhatsApp. We'll recommend the perfect bouquet in minutes.